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All goods are supplied in accordance with the following Terms & Conditions
- Please note that due to bead manufacturing we cannot guarantee colours unless otherwise stated. Due to the nature of handmade products, slight differences in shape/form are possible.
- Whilst every effort is made to represent product colours, it is possible that the images presented may vary slightly from the actual product received. Variations in computer monitors as well as the browser used, etc. are beyond our control. Product images are not to scale.
- All payments, whether by cheque or card (via Paypal) are to be made in UK Sterling..
Postal Charges & Details :Charges within the UK
- Purchases up to £ 30 will be charged just £ 2.50
- Purchases over £ 30 but up to £ 50 will be charged £ 3.00
- Purchases over £ 50 but up to £ 75 will be charged £ 3.50
- Purchases over £ 75 but up to £ 100 will be charged £ 4.00
- Purchases over £ 100 : FREE POSTAGE !!
Postal Charges & Details :Charges outside the UK
- All orders with a shipping address outside the UK, including the Republic of Ireland will incur an extra charge for Postage & Packing. This charge solely reflects the additional cost to Snapdragon Jewellery Design for safely insuring the delivery of your order.
- Orders will be charged at cost, approx an extra £ 5.
- If you are ordering from outside the UK and wish to be notified of your exact postage charge prior to order please email sales
Delivery Times and Dispatch Goods
- We aim to dispatch your goods within 2 working days of you placing your order, however this may vary for cheque orders due to clearing of funds.
- No VAT is currently charged on Snapdragon Jewellery products or postage.
Delivery Method within the UK
- All deliveries are sent by Royal Mail Services or courier.
- You may be required to sign for your parcel upon receipt.
- Back ordered items and exchanges may be sent by 1st Class Post.
- There is no extra charge for delivery of back ordered items but for exchanges there will be a charge equivalent to the current charge for an order of the same value as the exchanged products.
- The price for postage & packing for orders is a minimum of £ 2.50 for any order or exchange and is not refundable.
Delivery Method outside the UK
- Orders outside the UK are dispatched by Air Mail and can only be dispatched to the customers address.
- For security reasons you may not have your order shipped to a different address if you are outside the UK.
- From the date of dispatch please allow at least 2-3 days for delivery in Western Europe, 3-4 days for Eastern Europe and a minimum of 5 days for delivery to the rest of the World.
- Delivery in individual countries will vary according to the speed of the local postal services.
- Where possible we send all orders out within 2 days of your order being placed. Occasionally, this may not be possible but in all cases we strive to send orders within 48 hours of receipt of payment (or funds cleared if payment by cheque)..
Dispatch Times
- With so many different items available we will occasionally find that one of your items may not be in stock on the date of your order. When this is the case we will send out all items that are currently in stock and charge you only for those items. We may then put the remainder of your order on Back Order if we expect stocks to come in during the next7-10 days, at which point we will then charge for those items and send them out with no extra postage charge incurred.
- If stocks are not expected within this timescale the product will be shown as Out Of Stock and you will need to re-order that product.
- You will be notified by email if dispatch of your order is likely to be in excess of 7 days.
- If you have not been notified of an extended dispatch date and you have still not received your items within 14 days please contact sales
Returns & Refunds
- We strive to ensure that you are happy with your purchase. If, for any reason, your purchase arrives with you damaged or is unacceptable, we will make every effort to ensure the situation is rectified so that you are happy with your purchase.
- If an item is damaged, please notify us within 7 days of receiving it. We will refund the cost of the goods in full within 30 days.
- You MUST express your wish to return the item by contacting us via telephone
- Any items returned without prior notice will incur a 20% re-stocking fee.
- Due to current EU Hygiene regulations, Earring findings are non-returnable.
- Items returned should be packaged in a suitable way to ensure they are not damaged in transit.
- We cannot refund items if we do not receive them, therefore it is important that you use a reputable service such as Royal Mail Recorded Delivery for which a signature is required. Provided items are returned in a saleable condition and are not damaged we will issue a full refund.
Cancellations 100% Commitment to Customer Satisfaction!
- You should express your wish to cancel your purchase by contacting us via sales
- Any cancelled orders will be entitled to a refund of the total order minus processing costs via Paypal. Specific information will be emailed to you at the time.
Complaints
- If you have any complaints about our service, please email us at customer services
- We endeavour to respond to all complaints within five working days. We will attempt to resolve all complaints within 28 days of the date your complaint is received. At all stages during the complaints process we will advise you, via email, of the steps we are taking to resolve the matter.
Our Rights
- All sales are subject to English law and the jurisdiction of the English courts.
- All content & images displayed on snapdragonjewellerydesign.co.uk are the property of Snapdragon Jewellery Design or their respective owners. The design of any jewellery items are copyrighted by their respective owners. Under no circumstances may you re-use any of the information on this site for your own personal gain.
- Anyone using or purchasing from snapdragonjewellerydesign.co.uk is deemed to have read and understood the above Terms and Conditions.
- If a customer is not available to sign for their order and does not respond to the delivery note provided by either Royal Mail or the chosen courier, and the order is then returned by either Royal Mail or the courier to us at Snapdragon Jewellery Design, we reserve the right to charge the customer for the repeated postage costs incurred in re-sending the order by the same service. We will contact the customer and confirm that they still wish to proceed with their order before taking any further monies and dispatching the aforementioned goods.
- If in this circumstance the customer wishes to decline having the order re-sent or no response is received from the customer within 30 days, the order amount will be refunded via the original payment method minus the original postage charge and a re-stocking fee of either 25% or £ 2.50 - whichever is greater.
- We reserve the right to amend these terms & conditions in compliance with current UK & EU law. These terms do not affect your statutory rights.
Contact Details if returning an item:
- Please enclose a note, giving the reason for the return and quote the Order No along with your name and address.
- If the item is faulty please give a full description of the fault.
- Wrap the package securely and enclose any original packaging (box, pouch, etc..)
- For your protection we recommend that you use a recorded-delivery service. Items should be returned to the address below.
- You may contact us by writing to: Snapdragon Jewellery Design, 4 Westfield Drive, Greenock PA16 7SX
INTERNET ORDERING: 24hrs a Day - 7 Days a Week
MAIL ORDER BY PHONE 10:00am - 5:00pm Mon - Fri Tel. 07845 931 462 |
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